FEATURED QUOTE
“I was shocked that I ordered on Monday and got my order in time for Christmas Wednesday. Your site said it would make it and you did. You are a company of your word. They were 3 gifts for my son. I am the Mother that has to have the same number of gifts for my children. You made that possible. The best part of all is the shipping was free! Thank you very much!”
-Pattye 12/26/2013
MORE FROM OUR CUSTOMERS
“My 10 year old son saw the Fanatics ads on TV! He doesn’t watch much besides sports on TV and wanted to get something for his dad. Great experience! Advertising worked.”
-Mary Ellen 1/9/2014
“Best, most trusted site for my purchases.”
-John 1/9/2014
“I was very pleased with the service I received when I called the Customer Service Department. The young man who took my call was a true professional!”
-Jeffrey 12/29/2013
“I had a last minute idea to have a sports theme for all Christmas presents. Never ordered online before and just did it. It all came in, everyone loved their team items, all sizes fit, quality was great!”
-Kathy 12/28/2013
“I was very impressed with everything about your company. The fairness of your return policies if needed, the promptness of delivery and the quality and availability of items. Will use your company in the future.”
-Lola 12/25/2013
“Customer service! Helpful and informed. Also expediency of delivery just before Christmas, thank you!”
-Monica 12/24/2013
“I was very pleased how helpful every single customer service rep was when I called with questions and concerns. Nobody seemed bothered to help me. Everything was made right when I called. The most important thing to me is customer service. That is why I will definitely shop here again! Thank you so much.”
-Victoria 12/19/2013
“Fast, easy and the sales associate was very professional. Great job!”
-Cheryl 11/30/2013
“The great service I received made me want to reward Fanatics by making another, larger purchase!”
-Stephanie 11/13/2013
“Variety, many items offered that I have not been able to find elsewhere. Pricing was reasonable on this site. Ease of ordering. We held days at work to wear items in support of the Texans and the pins were perfect. I returned to the site for additional products. Shipping was excellent and the set price of $4.99 did not increase incrementally when purchasing more items! Thank you!”
-Sandra 11/7/2013
“Your site carries tons of sport team items, the sale prices are great, the discounts and free shipping make it my go-to for gifts!”
-Michael 11/6/2013
“I’ve been a customer for a long time and have had nothing but an excellent report card for your company. I have referred Fanatics to several of my friends which were not aware of your company. Everything is handled extremely well and your selection of items and teams are to be praised. Great working with a company that has it all together!”
-Bev 11/6/2013
“I was pleasantly surprised with the amount of styles this site has now. Over the last two years it has gotten considerably better, but this year far exceeded my expectations.”
-Jennifer 11/4/2013
“When I called to ask a question about shipping, the customer service rep was extremely friendly. He even upgraded my shipping at no cost. I was very pleased with the service I received.”
-Alicia 11/2/2013
“Your customer service is out of this world! Beyond happy with you guys. I plan on recommending you to everyone I know!”
-Lisa 11/2/2013
“I have one order on the way. I had just received another order. That one was lost. But customer service tracked it, found it and shipped me out another one. I had forgot to add the code for free shipping on my last order. I then called customer service and they had my account reimbursed. I have bought numerous times and will continue to do so. I love Fanatics. A loyal customer.”
-Brenda 10/31/2013
“I only buy from Fanatics because I have always found what I want on the site and get it quickly. Great place to get all my sports merchandise!”
-Barbara 10/31/2013
“I wouldn’t shop anywhere else for items desired. You can’t get them anywhere else like this. Shipping was fast & prompt.”
-Sara 10/26/2013
“I am always able to find great, unique items. Also, I love that almost all the college teams are represented. When you live in one part of the country and your favorite team is on the other side of the country, it’s hard to find any items locally. Fanatics has solved that problem.”
-Michelle 10/25/2013
“Customer Service went above & beyond to rectify a mix-up. Agents were exceptionally knowledgeable, willing & able to work with me. Their attitude made me willing to place future orders with your company.”
-Karen 10/18/2013
“Love everything about my experience from the website to shipping. Your company is great and I will continue to purchase from you!”
-Stephanie 10/17/2013
“Convenience, prices, rewards program, flash sale, free shipping! I felt if I needed customer assistance I would receive it easily. I manage for a retail company that is known for customer service, standing behind our product, and no problem attitude when it comes to returns. I know I was just shopping online, but I had the feeling of all these things while shopping. I wasn’t worried about the items not fitting or the person not liking what I chose for them because I knew it would be no issue to return or exchange an item. I think you are doing a great job, so keep doing what you’re doing!”
-Ashley 10/17/2013
“I can always expect excellent service and quality merchandise from you.”
-Jeanne 10/4/2013
“I loved the variety of choices on your site for my beloved Flyers…they get little love elsewhere. A close second is the free shipping for signing up for your rewards program.”
-Shawn 10/1/2013
“Recommended by a friend. I wanted a custom NFL jersey and was told this is the site to go to. They were right!”
-Donna 9/30/2013
“My item was shipped immediately. I loved that! It was a last minute gift for my husband and I knew it wouldn’t arrive in time but it did! I was thrilled, and so was he. It’s his new favorite shirt.”
-Kassandra 9/30/2013
“I appreciated that I was able to call and make the order, instead of place it online and that your customer service rep could answer my questions first. And that I actually received the order quicker than expected!”
-Cindy 9/30/2013
“The ease of finding products and their descriptions. The price of shipping and the price of the products that I purchased. Very pleased with the site and services as well as being able to earn cash back on future items.”
-Leslie 9/30/2013
“This was the first time ordering from Fanatics. The order process was simple and easy and the item I ordered arrived as scheduled. The quality of merchandise met and exceeded my expectations. I will definitely order again from Fanatics and will be recommending your site to friends and relatives.”
-Marcus 9/29/2013
“The customer service rep I spoke with was very friendly, very helpful. I would buy from your company again just because of her friendliness and the help I received from her.”
-Kathy 9/28/2013
“When the wrong item was sent, the customer service rep mailed one out the next day so that I would have my item on time. She was so helpful and apologetic. Very professional.”
-Elizabeth 9/3/2013
“I was very pleased with the selection of baseball and football apparel, as well as the pricing. I received my order very quickly and was extremely happy with my purchases. I ordered a vintage Brooklyn Dodgers Robinson jersey and 3 Broncos tshirts. The quality was great and the design of each of the shirts was different than I’ve seen before.”
-Lisa 9/1/2013
“Customer service representative was very courteous and knowledgeable. He was able to resolve my problem in a timely manner.”
-Erica 9/1/2013
“I was hesitant to order something since I was unfamiliar with your company. I took a chance and you really went above and beyond. Your website was user friendly and I did not experience any complications while using it. I ordered it on Monday, 7/22 and my order arrived by 7/25! It was neatly packaged and my husband was very happy to receive it. Thank you for the great shopping experience. I am already searching your site to see what else I would like to order. I will definitely tell my family and friends about your company!”
-Vickey 7/26/2013
“Thanks for the email and I appreciate the customer service I’ve received from Fanatics. You guys continue to provide the best customer service on the web in the sports merchandise market. Period.”
-Jim 7/5/2013
“You carry very nice merchandise and in much bigger sizes too, which is awesome. It’s so hard to find cool sports logo gear in size 4x and above. Thanks for thinking about customers of all sizes!”
-Paul 6/10/2013
“All I can say is wow! I ordered three shirts and one hat yesterday afternoon and I received it this morning. Thank you so much for the prompt service. I will order again! P.S. The order looks great!”
-Melissa 6/7/2013
“Very pleased with the service and communication from the team at Fanatics. From your customers in Australia.”
-Malvern 5/31/2013
“I’m so pleased with my order! It came within just a couple days of my order and the shirts are exactly as pictured. Can’t wait to wear them. Thanks again!”
-Amanda 5/29/2013
“Thanks for the speedy delivery of the item I ordered this week. It arrived today and I am very pleased because it’s a birthday gift I need for next week! If I ever need another sports apparel item, you will be my first contact!”
-Sallie 5/10/2013
“Many thanks to the customer service reps for their help today with my query. They were very helpful and this is a great site with everything I have been looking for. Great service!”
-Richard 4/10/2013
“You have been excellent handling my order like true professionals. Your customer service has been wonderful and blows away what I have dealt with on other sites. Your response time has been great too. All my future orders will be with you!”
-Brian 3/1/2013
“Love your Yankees and Reds attired for the ladies. Finally, clothing made to fit a female figure! Thank you.”
-Angelles 2/27/2013
“First time customer. Thanks for exceeding my expectations!”
-Robert 2/23/2013
“Thank you for getting our order to us on time. Our items were for a funeral and I can’t be more pleased at the service your warehouse staff provided to make sure we were taken care of. You’ve got a fan in me!”
-Kendra 2/22/2013
“I can’t say enough about what a pleasure it is to have done business with such an amaing company over the past few years! Thank you for being a true example of knowing what customer service is and offering great value!”
-Gayle 1/29/2013
“I just wanted to thank you guys for impeccable customer service. I ordered a very last minute gift two business days before Christmas. I chose standard shipping and expected to give the present a few days late. Much to my surprise, FedEx delivered it the next business day and I was able to give the gift on tiem. Thanks very much!”
-Dom 1/14/2013
“Wow! I ordered on Sunday night after the championship game and my items were shipped Tuesday standard ground! Price is right, service is excellent and I will definitely order again.”
-Cherry 1/8/2013
“I ordered my husband a shirt and pants and the sizes were off, which is my fault for not looking at the size chart. Both times I called, the people were very nice and helpful. Thank you for a wonderful experience and I will be ordering more.”
-Dina 1/4/2013
“I would like to say thank you to the team at Surf Fanatics. Your services are impeccable. I will continue to do business with you and recommend you to all my friends and family. May I wish all the staff at Surf Fanatics a Merry Christmas and Happy New Year.”
-Rebecca 12/21/2012
“I went on Fanatics and ordered half a dozen items for the kids for Christmas – I was very impressed by the tremendous inventory. Product shipped very quickly and I was again impressed with the quality of the product that arrived. I am now a “Fanatic” fan. Thanks so much – and wishing you a Very Merry Christmas!”
-Doug 12/21/2012
“I just wanted to drop Fanatics an email to let you know how pleased I am with your company. I’ve ordered several times from Fanatics and have gotten good quality/fast service and it’s been great! Thank you very much!”
-Janine 12/19/2012
“I wanted to take a quick moment to thank you for such great products. My family absolutely loves these as a friend of ours has several of your products! We use any excuse to spend time outdoors, which also includes a lot of sports, tailgating and attending any sporting event. We are very pleased with your quality of product and the high standards within your company.”
-Randi 12/15/2012
“I would like to thank you for hiring such a wonderful employee. The customer service representative responded to all my requests thoroughly and in more than a timely fashion. She has made ordering from your company headache free. I would like to inform you that I will from now on order all my sports paraphernalia from Fanatics due to your customer service.”
-Danielle 11/8/2012
“In this day and age, it is very hard to find good help and associates who are intelligent and have skills in customer service. I was very lucky to have spoken with this particular customer service representative that day. And for her efforts, I hope she gets recognized for the way she handled my situation. She is a valuable asset to your firm because good associates are hard to find these days.”
-Christopher 11/1/2012
“I certainly appreciate your promptness in responding to my concerns. I will continue to shop at your website in the future due to your response. As a consumer, it is greatly rewarding to have solid customer service.”
-Adam 10/29/2012
“You guys truly have the best customer service. We have done a lot of business with you and will continue to do more. Thanks for standing out above your competition and making things right. I have a very excited little boy to be getting a new bag.”
-Crystal 10/21/2012
“What an excellent customer service representative. She was very professional, knowledgeable and helpful with product information and with placing my order. Her customer service delivery was superb and she really made me feel like I was family. Please ensure you pass on my sincere thank you for her outstanding professional service and support! She made my day!”
-Carlee 10/15/2012
“Thank you! This level of customer service is more and more rare these days and I appreciate it.”
-Jeremy 10/15/2012
“I absolutely love Fanatics. I have been shopping here for over a year and have never had one wrong order. I would recommend anyone to try out this website!”
-Shawn 10/11/2012
“Thank you so much for all you do to support your customers. The customer service agent was so very kind as well as helpful in ordering the item I wanted. From the time I spent in Iraq to now, Fanatics is my number one and only source for all my sports needs. Thank you very much.”
-Carolyn 10/1/2012
“Thank you so much for the prizes I won in your College Colors Day Giveaway! The football games look awesome on my new TV. I received all the merchandise I purchased with the gift certificate and I love everything. You have the best selections and customer service and I will continue to order all of my fan gear from you!”
-Sara 9/29/2012
“You have gone above and beyond to help me, thank you for your consideration and kindness in this matter. I appreciate you hearing me out and addressing my concerns with the return policy. Fanatics has earned my patronage for life. I am truly impressed by your professionalism and courtesy in which you handled my dilemma. Fanatics is my first recommendation to friends for football gear.”
-Vicki 9/24/2012
“Just got my hard-to-find, in my size (7 3/4) New Era on field SF 49ers hat yesterday. You guys are the only ones online who had it in my size. Perfect, thanks Fanatics!”
-Brian 9/21/2012
“I would sincerely like to thank you for your help and excellent timely manner of fixing the situation. Due to the outstanding service on an issue that you were not at fault on, I am still a happy Fanatics customer and will shop with you guys time and time again. Again, thank you!”
-Chris 9/8/2012
“Fanatics.com is amazing. Unless I have an immediate, same day need for a team shirt, I don’t shop anywhere else for my sports apparel! Your rewards program, fast flat-rate shipping (hallelujah!), and excellent customer service makes it such a great experience. I literally tell every sports fan I know to shop here.”
-Unknown 9/6/2012
“You all are awesome! I placed an order on Monday and received the merchandise on Tuesday! It was originally scheduled to get to me on Friday. I am so happy, I ordered two more shirts yesterday and they are scheduled to be delivered today. Thank you so much.”
-Tilina 8/31/2012
“Love Facebook Fanatics! Love the fact that I get Fan Cash credit and the fact that it only takes days for my Chiefs items to arrive. Thanks!”
-Kelly 8/31/2012
“Fanatics is the best online sports apparel store period, along with the best customer service reps that a person could ask for! GO VOLS!”
-Todd 8/30/2012
“I am absolutely blown away by the gesture of your company and appreciate the unprecedented level of customer service! Thank you so much and I see that the new item has already been shipped out! I will be mailing the Nike LA Dodgers shirt back to you within the next couple of days. Again, thank you very much and I appreciate the Fan Cash as well! I was a loyal customer before and will continue to do so.”
-Kurt 7/27/2012
“Thank you so much for your quick response and thoughtful explanation! I will definitely show my husband the shirt you suggested, and more than anything you have made me LOVE your company! I really appreciate your message back.”
-Beth 7/23/2012
“I just wanted to send an email saying that I got the best customer service with no gripes about anything today. I received my Yadier Molina T-shirt and it was the wrong size. I had ordered a YOUTH XL but I received an ADULT XL. I called the customer service number and was quickly put through to a live person. The representative helped me greatly in very quick time. She said that the correct shirt would be shipped out today and I would receive it by Tuesday. I said “Oh ok, but I am going to a Cardinal’s game on Saturday and that is what I ordered the shirt for.” She then said she would be happy to over night it to me! I just wanted to say that I am very pleased with the customer service support I received today, and I will absolutely be ordering from you guys with all of my sports attire needs. I will also be referring you to everyone I know that ever needs anything! Thank you very much!”
-Michelle 7/20/2012
“I called on behalf of my sister, her husband passed away that morning and in her funeral preparations she wished to honor her husband by burying him with an Alabama tie (he was a HUGE FAN). The problem was that we live in Louisville, KY and the chances of granting her wish were tough. The customer service rep I spoke with was nothing short of amazing! He was courteous, polite and sincere, even offering condolences to our family during this tough time. He assured me we would have it in time and also made a special note to the warehouse that the tie had to go before all other orders. We laid him to rest today in his Crimson and White and my sister could not have been prouder of him. Thank you so very much! I am a Louisville Cardinal fan from birth, and I am very proud to say, ROLL TIDE ROLL! You granted the wishes of my grieving sister and we will never forget it!”
-Joe 7/3/2012
“I just wanted to reply back and say THANK YOU for the quick and detailed follow up to my question. In this age of mediocre customer service, you were a shining star. I didn’t get the answer I was hoping for, but I truly appreciated your research into the problem and two follow up emails with reasons for the situation. Service like that is just not seen every day.”
-Scott 7/3/2012
“Wow, I am truly impressed! Now this is what I call customer service! Thank you very much for your response, also unexpected, and the $10 in Fan Cash. Because of this I will place another order. Now if only others took the lead from you guys.”
-Kathy 7/2/2012
“Just wanted to let you know what a wonderful experience I had with your company. We are going to the Tampa Bay Rays game, and my husband wanted a ‘Vintage’ Devil Rays T-shirt for the trip. We waited til the last minute to start shopping for a Tee, so I called your toll-free number to ask if it would be possible to receive the tee prior to the game. Shirt ordered: 6/9 and received 6/10!! And at the amazing shipping price of $4.99. I am still in shock! I placed the order with her over the phone prior to noon on 6/9. I too purchased a ‘Tampa Bay Devil Rays Women’s Tee from a different website 2 days prior, paid extra expedited shipping fees, and did not receive mine until 5 days later. I cannot express how impressed we are with your company and the young lady that took my order. Now I know where to buy any sports items from. I would not hesitate to purchase from your site again and again. Thank you so much.”
-Edna 6/15/2012
“Excellent customer service!”
-Teri 6/15/2012
“Hands down, the best site to buy from!”
-Rob 6/3/2012
“I’ve never in my life witnessed such a masterful display and opulent marketing of Kings apparel. The thought and effort put into this is to be appreciated. I like the lamp, clock, sweaters and the dog jersey is adorable.”
-Allan 5/26/2012
“Like it, love it, can’t have enough of it!”
-Frank 5/22/2012
“I finally know where to go for nice Steelers ladies shirts.”
-Donna 5/14/2012
“Perfect for us Florida girls who support the Colts during football season.”
-Brenda 5/11/2012
“Your commitment to outstanding customer satisfaction is evident. Thank you for the consideration. I am duly impressed.”
-David 5/7/2012
“Just wanted to say a huge thanks for the fantastic service once again. Goods received today less than two weeks after order was placed. Your customer service is second to none. Many thanks from the UK.”
-Mel 5/7/2012
“Just ordered something yesterday and it was already here today! AMAZING! Thank you so much. I’ll be ordering more from you guys!”
-Jennifer C. 4/27/2012
“I ordered two shirts on Wednesday and was told I would get them NEXT Tuesday. I got home today (Friday) and they were sitting on my porch. Not only was the shipping AMAZINGLY FAST, but they also price matched a shirt for me from a different website! I will definitely be ordering again!”
-Andrew M. 4/27/2012
“I would like to take this time to thank you and your team for all your efforts. I received my package at work today. I cannot express to you how much I appreciate all the time and effort that was taken to resolve this. I would especially like to thank the customer service agent. I have dealt with a lot of issues but it has been a long time since I had someone like himself take the *extra time and mile* to extend special attention in resolving this. Again I appreciate everyone’s help.”
-Patti E. 4/10/2012
“Thanks for your help, I appreciate you waiving the return label fee. Everyone I have dealt with has been more than helpful and it is a comforting gesture. I really enjoy your website and appreciate your stellar customer service and look forward to doing business with you in the future. Much Appreciated.”
-Tanner F. 4/3/2012
“I would like to sincerely thank you for your prompt and courteous manner in resolving the issue. Your company customer satisfaction policy is proof that good customer service does really still exist. I have enjoyed doing business with Football Fanatics and plan to become a loyal customer. I will be sure to pass along as many customer referrals as I can for your business to my family and friends.”
-Jody M. 3/30/2012
“I just spent a stress filled hour on your website trying to find a gift. I just about quit and decided to call customer service. A representative helped me quickly and efficiently. At the end she said, “don’t be stressed out.” That was very thoughtful and was a beautiful end to a bad day. She heard me chuckle after being so stressed and said, “that’s good to hear you laugh.” What an awesome person! I wish I had that kind of happy, helpful person working for me. Congrats on hiring good people!”
-John L. 3/26/2012
“Thank you for a great product and great service. You are terrific! My son loves his shirt and I am looking forward to ordering again. I’m telling all my friends what a great company you are (you took great care to replace a previous order that was delivered to the wrong address even though it was my fault…and this shirt is my second order). Looking forward to getting the sports fans in my life gifts from you.”
-Clara 3/20/2012
“I have to say that I totally love everything about your website, company, products and your customer service. I have worked in the customer service field throughout my whole career and I know that it is not always easy but very rewarding. I wish we had the money to buy more shirts, but you are a great company and we always tell people just how great you are.”
-Rachel L. 3/19/2012
“All of the customer service representatives have been wonderful – trying really, really hard to make me happy. Which I assure you, does not go unnoticed! In fact, it is truly appreciated, as is the discount applied. I believe what you are doing is known as “The Right Way To Do Business.”
-Norman J. 3/19/2012
“I wanted to let you know how impressed I am at your service. I just ordered this morning, and at 11:00AM it was already shipped. That’s just awesome! Thanks.”
-Cheryl W. 2/1/2012
“Just received all 3 of my Alabama BCS National Championship Shirts, my Bama Sweatshirt and my window cling for my car. I was so thrilled with everything I placed another order today for more merchandise! Your company rocks! Thank you so much. Y’all have definitely made a lifetime customer! ROLL TIDE.”
-Terri M. 1/25/2012
“Just wanted to say how much I love your store; my husband and I love our teams and we love the selection of NFL items that you guys have and how professional you guys are and how fast your shipping is. Even during a blizzard last Christmas you made sure we got our stuff, thanks!”
-Jennifer D. 1/18/2012
“Fanatics is by far the absolute best site for shopping I have ever seen! Even our local shops can’t compete with your selection and the prices are amazing. Even with shipping and fees to Canada I was amazed at the money I saved. Thanks for making our Christmas awesome!”
-Allison M. 12/27/2011
“I just had to tell you what a wonderful experience we had as first time shoppers with you all. I ordered Sat. just to realize that I selected the wrong shipping preference. So I emailed and got a response first thing in the morning and problem fixed! To top it off we got our items today! Wow. I am taken back by the awesome customer service (a rare find now-a-days)! We are a fan of you guys now and will sing your praise and tell all our sports fans! You rock! Thanks so very much.”
-Tarps S. 12/13/2011
